There is a 3 tier system for dispute resolution - Internal, CAV and VCAT. The internal dispute resolution procedure is prescribed both in Part 10 under the Act and in the model rules. Notice of 28 days and a final notice of a further 28 days must be given to rectify breaches or failure to pay fees and charges.

  So the Owners Corporations Act 2006 provides a number of options in dealing with disputes. It sets out a 3-tiered complaint and dispute resolution process involving:
• The owners corporation internal dispute resolution process
• Conciliation through Consumer Affairs Victoria (CAV)
• Application to the Victorian Civil and Administrative Tribunal (VCAT) for an order

More information is available from CAV on Ph: 1300 55 81 81 or www.consumer.vic.gov.au

Also, OCV can hear complaints against managers who are members of OCV, and will consider complaints lodged by owners corporations [not complaints lodged by individuals]. Refer to the OCV Complaint Form which details the procedure.

OCV Complaint Form