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Consumer Information > ComplaintsAssistance to the general public is available during normal business hours, Monday to Friday. Written complaints are handled by the General Manager, and heard by an expert Ethics & Complaints Sub-Committee. If any member shall wilfully refuse or neglect to comply with the provisions of the Constitution, Code of Professional Conduct, or shall be guilty of any conduct unbecoming of a member, and any other guideline or standard formally approved and adopted by OCV, Owners Corporations Victoria Inc. has the disciplinary power to censure, fine, suspend or expel the member from OCV. All members of OCV are required within its membership guidelines to take out and maintain Professional Indemnity insurance. Dealing with an OCV member means you have the added safeguard of being represented by an owners corporation manager who has full indemnity coverage. As an additional consumer protection all membership applications are subject to character, professional and police checks. Complaints If you are still unable to resolve the problem, the procedure for handling complaints against Members is detailed on the “Owners Corporations Complaint Form”. In order for your complaint to be dealt with by OCV, the form would need to be completed and submitted. All relevant information must be submitted with the initial complaint, otherwise the new information will not be considered. Alternatively, the Owners Corporations Act 2006, sets out a three-tiered complaint and dispute resolution process involving |
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